Service users are encouraged to participate in the development of their individualised care plans in which the involvement of family and friends may be appropriate and is greatly valued.
Plans focus on the goals and outcomes that the individual wants to work towards and the care and support they need to do so which will focus on what is important to the person.
All care staff will be appropriately qualified to deliver the highest standard of care. A continuous staff training programme is in place to ensure that these high standards are maintained, and staff are aware of the developments in care practice, and legal legislation.
Vision
‘Providing Individual person-centred specialist care. Supporting and developing positive opportunities for people with Mental Health Conditions, Learning Disabilities & Autistic Spectrum Conditions’
Mission
To always focus on monitoring, reviewing, developing and improving:
- The quality of individual care for people we support, which is cost effective to stakeholders.
- Positive opportunities and experiences for the people we provide care and support to.
- Service users' understanding of realistic and achievable goals.
- The quality of our staff and their continuous professional development.
Core values
We are committed to the core values of care:
- Privacy, Dignity, Rights, Independence, Choice and Fulfilment.
- We deliver our services with the belief in trust, respect, honesty and offer equal opportunities to all. We believe in respecting and supporting individual’s cultural and spiritual beliefs.
- We believe that commitment to developing staff impacts positively on the quality of their relationship with the service user, the quality of care delivered and outcomes of interventions.
- We recognise and appreciate the individual in all our dedicated staff and people whom we provide individual care to.
- We are honest, professional, fair and ethical in all aspects of the services we provide.